Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is published by 7reel ("the Platform", "we", "us", "our") and governs the collection, use, storage, sharing, and protection of personal information relating to all users of the 7reel online gaming platform available at 7reel.org ("the Platform"), including registered account holders, visitors who browse the Platform without registering, and individuals who contact 7reel's customer support team.

7reel operates in the Philippines and serves Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the country. As such, our primary data protection compliance framework is the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

This Policy applies to personal data collected through: the 7reel website at 7reel.org; the 7reel mobile application on Android and iOS devices; communications you initiate with 7reel via live chat, email, or other support channels; and any other touchpoint through which you interact with the 7reel platform.

This Policy does not apply to third-party websites, applications, or services that may be linked to or integrated with the 7reel platform. Those third-party services operate under their own independent privacy policies, for which 7reel accepts no responsibility.

2. Personal Data We Collect

7reel collects personal data through two primary channels: information you provide directly to us, and information we collect automatically through your use of the Platform. The categories of personal data we collect are described below.

Information You Provide Directly:

• Registration Data: Full legal name, date of birth, nationality, residential address, email address, and mobile number provided when creating your 7reel account;
• Identity Verification Documents: Copies of government-issued identification (such as a Philippine National ID, passport, or driver's licence) submitted during KYC (Know Your Customer) verification;
• Payment Information: GCash account details, PayMaya account details, bank account details (BPI, BDO, Metrobank), or card details (Visa, Mastercard) submitted when making deposits or withdrawal requests. Note: full card numbers are processed by our payment partners and are not stored directly on 7reel servers;
• Support Communications: Any messages, documents, screenshots, or other information you share with the 7reel support team via live chat or email;
• Preference Settings: Language preferences, notification settings, responsible gaming limits, and other account configuration choices you make within the platform.

Information Collected Automatically:

• Device and Technical Data: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information;
• Usage Data: Pages visited on the Platform, games played, session duration, click patterns, and feature interactions;
• Transaction Data: Records of all deposits, withdrawals, wagers placed, game outcomes, bonus activity, and account balance changes;
• Location Data: General geographic location inferred from your IP address (not GPS-level precision unless expressly provided);
• Cookie and Tracking Data: Information collected through cookies and similar technologies as described in Section 8 of this Policy.

3. How We Use Your Personal Data

7reel processes your personal data only where we have a lawful basis to do so. The purposes for which we use your personal data, and the corresponding lawful bases, are set out below.

7reel will not use your personal data for purposes that are materially different from those described above without first notifying you and, where required, obtaining your consent. Where we rely on your consent as the lawful basis for processing, you may withdraw that consent at any time by contacting the 7reel support team or updating your account notification preferences.

4. Sharing Your Personal Data

7reel does not sell, rent, or trade your personal information to third parties for their own independent commercial purposes. We may, however, share your personal data with the following categories of recipients where it is necessary to operate the Platform and fulfil our legal obligations:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment processors require access to transaction data necessary to facilitate deposits and withdrawals on your behalf;
• Identity Verification Providers: Third-party KYC and AML screening services that assist 7reel in verifying player identities, checking sanctions lists, and detecting potentially fraudulent account activity;
• Game Software Providers: Licensed game studios including JILI, Pragmatic Play, PG Soft, and Evolution Gaming receive gameplay data necessary to operate the games and calculate outcomes. These providers are bound by confidentiality and data protection obligations;
• IT Infrastructure and Cloud Service Providers: Server hosting, database management, and security service providers who process data on 7reel's behalf under strict data processing agreements;
• Customer Support Platform Providers: Live chat and ticketing software providers who facilitate the delivery of customer support services;
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities where we are legally required to disclose information;
• Professional Advisors: Legal counsel, auditors, and financial advisors who are bound by professional confidentiality obligations and who require access to certain data in connection with their advisory services to 7reel.

All third-party service providers who process personal data on behalf of 7reel are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with 7reel's written instructions.

5. Data Retention

7reel retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, and reporting obligations. The key retention periods we apply are as follows:

• Account Data: Retained for the full duration of your account being active on the Platform, and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations;
• Transaction Records: Deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of each transaction, in accordance with AMLC reporting requirements;
• Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable regulatory directives;
• Support Communications: Retained for up to three (3) years from the date of the interaction, unless the communication relates to an unresolved dispute or legal matter, in which case it is retained until the matter is fully resolved;
• Marketing Preference Records: Records of your consent to, or opt-out from, marketing communications are retained for as long as is needed to demonstrate compliance with applicable consent requirements.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 7reel will securely delete or anonymise that data so that it can no longer be associated with you.

6. Your Privacy Rights

Under the Philippines Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to the personal data that 7reel holds about you:

• Right to Be Informed: You have the right to be informed that your personal data is being collected and processed, and to receive this Privacy Policy explaining how your data is used;
• Right of Access: You have the right to request a copy of the personal data that 7reel holds about you and to receive information about how it is being processed;
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate, incomplete, or outdated. You may update certain details directly through your 7reel account settings;
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transmitted to another organisation where technically feasible;
• Right to Lodge a Complaint: If you believe that 7reel has processed your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Data Security

7reel implements a comprehensive set of technical, administrative, and physical security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 7reel Platform;
• Encryption of sensitive personal data stored in our databases;
• Role-based access controls that restrict access to personal data to authorised 7reel personnel who require it to perform their job functions;
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals;
• Intrusion detection systems and continuous security monitoring of the Platform's infrastructure;
• Secure data disposal procedures for physical and electronic records when retention periods expire;
• Staff data protection training to ensure all team members understand their obligations and handle personal data appropriately.

Notwithstanding the above measures, no system of data security is completely impenetrable. 7reel cannot guarantee the absolute security of your personal data and you acknowledge that you transmit information to the Platform at your own risk. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7reel will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act and its Implementing Rules.

8. Cookies and Tracking Technologies

7reel uses cookies and similar tracking technologies (such as web beacons and local storage objects) on the Platform. Cookies are small text files stored on your device when you visit a website. They allow the Platform to recognise your device across sessions and to deliver a more personalised and functional experience.

The categories of cookies used by 7reel are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be switched off. They include session authentication cookies that keep you logged in to your 7reel account and security cookies that protect against cross-site request forgery;
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised information about how players use the Platform, such as which pages are visited most frequently and whether error messages are received. This information helps 7reel improve the Platform's performance and usability;
• Functional Cookies: These cookies remember your preferences — such as your language setting and responsible gaming limit configurations — so that you do not have to re-enter them on each visit;
• Marketing and Targeting Cookies: These cookies may be used to deliver promotional content and bonus offers that are relevant to your interests based on your Platform activity. You may opt out of this cookie category at any time through your account settings.

You can control the use of non-essential cookies through your account settings on the Platform or through the cookie preference controls in your browser. Disabling certain categories of cookies may affect the functionality and performance of the Platform.

9. Children's Privacy

The 7reel Platform is strictly intended for adults aged 21 years and above. 7reel does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are prohibited from using the Platform and must not submit any personal data to 7reel.

If 7reel becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the 7reel Platform, please contact our support team immediately so that we can investigate and act accordingly.

10. Changes to This Privacy Policy

7reel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. When we make material changes to this Policy, we will post the revised Policy on the Platform with a new effective date and, where appropriate, notify registered account holders via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how 7reel is protecting your personal information. Your continued use of the Platform following the publication of an amended Privacy Policy constitutes your acceptance of the updated terms.

11. Contact and Data Protection Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7reel processes your personal data, please contact the 7reel support team via the live chat feature available on the Platform. Our support team is available 24 hours a day, 7 days a week, and includes Filipino-speaking agents who can assist you in both English and Tagalog.

Our support contact email is displayed as plain text on the 7reel website. Please do not send sensitive personal documents (such as identity verification documents) via unsecured email channels; our support team will direct you to the appropriate secure upload channel within your account dashboard when document submission is required.

If you are not satisfied with how 7reel has responded to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.